Shipping policy

Thank you for shopping with SteelSabers. This Shipping Policy explains how and when your order will be processed and delivered within the Netherlands.

1. Order processing time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may take longer. In such cases, we will notify you by email.

2. Shipping destinations

At this time, SteelSabers ships exclusively within the Netherlands.

Orders placed with a shipping address outside the Netherlands will not be processed.

3. Shipping method & delivery time

Orders are shipped using reliable postal and parcel delivery services.

Estimated delivery time:

  • Netherlands: approximately 10–14 business days

Delivery times are estimates and may vary due to carrier delays, logistics partners, or unforeseen circumstances. SteelSabers cannot guarantee exact delivery dates.

4. Shipping costs

Shipping costs are calculated at checkout and will be clearly displayed before the order is completed.

Any applicable shipping fees are the responsibility of the customer unless stated otherwise.

5. Shipment confirmation & tracking

Once your order has been shipped, you will receive a confirmation email.

Tracking information may be provided when available. Please note that tracking updates may take up to 24–48 hours to become active.

6. Incorrect or incomplete address

Customers are responsible for providing accurate and complete shipping information at checkout.

SteelSabers is not responsible for:

  • Delays caused by incorrect or incomplete address details

  • Orders delivered to an incorrect address provided by the customer

If an order is returned to us due to an incorrect address, additional shipping fees may apply before reshipment.

7. Delays

SteelSabers is not liable for delays caused by:

  • Postal or courier services

  • External logistics partners

  • Weather conditions

  • Force majeure or circumstances beyond our control

8. Lost or damaged shipments

Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the damaged product and packaging

We will review the situation and determine an appropriate solution.

9. Contact information

For questions regarding shipping or your order, please contact us at:

SteelSabers
Email: info@steelsabers.com